A payment of the full amount will be required no later than 48h before arrival. Unless other terms and conditions apply (pre-paid non-refundable rates: payment is due at the time of the booking).
We use Windcave as our secure gateway for processing credit card payments. We do not hold any credit card details within our system or have visibility of them.
The booking can be cancelled with no penalty (except for transaction fees) if made in writing within 48 hours from the date of confirmation via email unless other terms and conditions apply (these exclusions include - pre-paid non-refundable rates cannot be cancelled). Cancellation within 48 hour of guest arrival will forfeit 100% of 1 night’s rate.
Should events arise beyond the control of Turangi Ltd regarding the availability of this property, then any confirmed booking may be cancelled by Turangi Ltd. In this event all monies paid as deposit shall be refunded in full, and the lessee shall have neither further claims against Turangi Ltd nor its directors.
There is no refund for early departure.
The booking is valid for the number of persons and group configuration as indicated on the booking request. Any changes to the booking should be communicated to and agreed by Turangi Ltd, in writing, so as to ensure the booking remains valid.
For multiple bookings, please note that Group policies may apply and deposit schedule as cancellation polcies may differ.
You, as the person making the booking, must be present and onsite at the property throughout the stay, unless agreed in writing by Turangi Ltd. If you do not stay at the property during the booking but your guests do, you will still be legally responsible for all your obligations under these Terms and Conditions and your guests' compliance with them.
Parties, gatherings, weddings or functions are not permitted on the property, and no more than up to 6 guests (over and above those staying at the property) are permitted on the property at any one time. If you wish us to consider making an exception to this rule, please discuss this with Turangi Ltd at the time of booking.
No pets allowed.
CHECK IN & CHECK OUT TIMES
Please note check in is from 2pm until 6pm. Checkout is between 8am and 10am. As much as we would love to be able to accommodate more flexible timings this is unlikely due to cleaning schedules and tight turnarounds. If earlier arrival or late checkout is crucial to your trip, please book the night prior/after.
CLEANING & MAINTENANCE
The property will be presented in a clean and tidy condition, and is to be left in a similar condition. You are responsible for cleaning all utensils and equipment, packing of rubbish into council provided bags and bins and replacing consumable products as appropriate, prior to departure.
Any breakages or damage caused by your negligence during the rental period will be your sole responsibility, and should damage or breakage occur or any items go missing or repairs need to be carried out then you will be fully responsible for the total cost of restoration to the original condition as at the date of the commencement of your rental period. Any damage or breakage should be reported to Reception prior to departure. Damages/breakages and/or any additional cleaning charges or rubbish removal costs will be charged to the credit card given as bond. By accepting this agreement you hereby authorise Turangi Ltd to charge for such payments under this agreement.
No smoking is allowed in the property. A breach of this will result in a cleaning fee of $200 being applied. If smoking outdoors all cigarette butts must be disposed of in the rubbish bin.
Although every effort is made to maintain properties in good order, wear & tear on rental property is unavoidable. Please notify the property manager as soon as possible if a problem relating to the property exists. Every effort will be made to rectify any problem that exists in a timely manner, but this may not be possible during peak times.
Water is a precious resource in Central Plateau. We all must be careful with water usage. Turangi Ltd may charge excessive water usage back to you. Washing boats, jet skis, kayaks, and other water toys is not permitted, unless agreed by Turangi Ltd.
Neither Turangi Ltd nor its directors and/or its managers either personally or in their capacity as managers/directors are responsible for any problems that may affect your holiday arising from acts outside their control.
Bookings are accepted by us in good faith.
You are responsible for the safe-keeping of the property and content during the period booked. Neither the owner nor Turangi Ltd are responsible for any stolen or lost items. Be safe and lock doors and windows when you are away and at night as you would at home.
BOND/ SECURITY DEPOSIT:
Turangi Ltd will require credit card details to be held as bond, to an amount notified prior to arrival. The guest authorises Turangi Ltd to obtain an authorisation on his/her card for the security deposit for any costs incurred for damage, breakage or additional cleaning requirements as observed in the post stay inspection. Where a credit card is not available, the guest agrees to pay a security deposit at the time of final payment if requested to do so. The guest agrees that the liability is not limited to this amount. In the event that there is a problem with the credit card being debited the Renter agrees to immediately pay the amount owing to the Owner/Property Manager in cash, bank cheque or by electronic funds transfer of cleared funds to an account.